Business process outsourcing

Business Process Outsourcing

Take a moment to think about the efficiency of your current business operations. Are you completely satisfied with the outcome or might there be room for improvement?

This is a question that tends to plague stakeholders and unfortunately, many do not possess the necessary in-house resources required to make adjustments at the appropriate time. Let’s take a look at how this quandary can be addressed with the help of business process outsourcing (BPO).

A brief overview of Business Process Outsourcing

Similar to the consulting services offered by our team at Nugawi, the main intention is to provide a means to augment the efficiency of secondary (or non-primary) business concerns. Some common examples often include:

  • Accounting.
  • Human resources and/or headhunting.
  • Data entry.
  • Pipeline management.
  • Cloud hosting.
  • IT-related services such as cybersecurity.


As BPO represents an agile methodology, the chances are high that you will encounter the help that your business has been looking for. This also leads us into the next main topic.

Improve your IT services with BPO

What different types of BPO services exist?

This approach can normally be segmented into four categories (although these may also overlap from time to time. Here is a quick summary:

  • Horizontal BPO (including human resourcing, financial matters and customer support solutions).
  • Vertical methods (retail, legal, compliance and healthcare).
  • Offshore BPO (obtaining services from firms located outside of the country where the business is headquartered).
  • Onshore BPO (working in tandem with a local or regional third-party provider).


The needs of the organisation will obviously dictate which option is selected. For instance, IT firms often choose to outsource customer support to offshore BPO providers due to fiscal benefits. In the same respect, a healthcare provider could free up valuable time by reassigning its payroll to human resource outsourcing companies.

The applications of BPO within a company

One way to implement an appropriate strategy is to first identify non-essential processes that consume a great deal of time or are redundant in nature (data entry is once again a prime example). Once these have been highlighted, it will then be possible to choose from a handful of relevant BPO companies. However, selecting the best firm should take into account factors such as:

  • The area(s) of expertise.
  • Word-of-mouth reputation.
  • Price and overall return on investment (ROI).
  • If the values of the firm align with the goals and vision of your company.


It is wise to evaluate at least three different providers in order to develop an objective opinion before making a final decision.

Benefits provided by Business Process Outsourcing

Cutting-edge BPO companies such as Nugawi can provide a plethora of industry-defining advantages. They are often capable of reducing operational costs, of increasing in-house efficiency, of improving brand reputation, and of providing access to additional resources that might not otherwise be available.

Furthermore, BPO is scalable in nature and it is capable of adapting to the needs of the business in question. It can therefore grow and evolve as goals change over time; resulting in a powerful long-term investment.

Keeping one step ahead of the curve with the BPO

Even the largest multinational organisations will employ business process outsourcing in order to improve efficiency and to cement a competitive advantage within the marketplace.

Whether you are migrating into the digital ecosystem or you simply wish to improve the overall performance of your company, the team at Nugawi is here to help. Please contact us if you wish to discuss your options in further detail.

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Headquarters: Twickenham, UK

Devolopment Center: Jilotepec, México