Finance Process Automation - AI Accounts Payable Automation and Financial Operations

Client: A leading debt collector Industry: Debt Collection Solution: Intelligent Call Automation Platform

Overview:

Our client, a leader in the debt collection space, faced a common but costly challenge: representatives were spending the vast majority of their time leaving voicemails, as most calls went unanswered. This severely limited the number of productive conversations they could have each day. We worked with them to build an intelligent automation platform that handles the bulk of outreach — so human agents can focus where it matters most.

What We Delivered:

We developed a fully automated system that manages outbound debt collection calls from start to finish:

• Reads input documents to extract a list of debtors and their contact details
• Initiates outbound calls automatically to each debtor
• Uses AI to determine in real time whether a human or voicemail has answered
• If a human answers, the system immediately routes the call to a live representative
• If a voicemail answers, the system leaves a message with personalized debt information

By automating the voicemail process — which accounted for the majority of agent time — we freed up representatives to spend their time exclusively on live conversations with responsive debtors.

Impact:

• Dramatically reduced agent time spent on voicemails
• Significantly increased agent productivity and efficiency
• Higher live contact rate, with more time spent on meaningful conversations
• Consistent, compliant messaging delivered through automated voicemails
• Faster debt recovery cycles through improved outreach volume and responsiveness

The client now runs a more scalable, efficient, and human-focused debt collection process — with automation taking care of the repetitive steps, and representatives engaging where their time has real impact.