Real Estate Automation Solutions - AI in Property Management for Public Housing Operations

Overview:

A leading Public Housing Management Company faced significant challenges in managing repetitive, manual workflows across property access, documentation, and debt processing. We partnered with them to develop a series of intelligent automation solutions that streamline their operations, reduce human error, and dramatically cut down processing time.

Project 1: Automating Key Recovery Workflows

Recovering access to properties involved a complex, manual process of form-filling and coordination. We built an automation tool that:

• Extracts data from multiple Excel files
• Uses AI to interpret property status (e.g., vandalized, damaged, or accessible)
• Determines the appropriate action automatically
• Updates the client’s website with the latest information
• Initiates and manages the full key request process

This transformed a tedious, multi-step procedure into a seamless digital workflow — saving them hours per case and improving data accuracy.

Project 2: AI-Powered Email Processing and Document Collection

Document collection from external parties was slow and inconsistent. We developed a solution that:

• Sends automated emails requesting documentation
• Monitors and waits for responses
• Uses AI to analyze the reply and interpret the contents
• Processes the information according to the client’s internal criteria
• Updates necessary documents automatically

This eliminated the need for constant manual follow-up and ensured consistent, structured documentation.

Project 3: Intelligent Debt Invoice Handling

Managing outstanding debts required combining data from invoices and property records. Our solution:

• Uses AI to extract key information from debt-related invoices
• Accesses and reads associated property documentation
• Generates new documents that consolidate and format this data
• Automatically sends the output to the relevant parties

This significantly sped up the debt communication process and minimized administrative overhead.

Project 4: CRM Data Extraction and Manipulation

To improve internal reporting and data handling, we created a tool that:

• Accesses the CRM system
• Extracts relevant values from targeted entries
• Processes and manipulates the data as needed for downstream systems and reporting

This added a new level of agility to the client’s CRM usage and improved decision-making based on more reliable data.

Impact:

Across all projects, the client has seen:

• Significant reductions in manual effort and time spent on repetitive tasks
• Greater consistency and accuracy through AI-powered analysis and decision-making
• Faster processing of key requests, debts, and document handling
• Improved digital infrastructure that adapts to the needs of public housing workflows

Together, these automations have helped modernize their operations and focus more time on high-value work — while AI quietly takes care of the rest.