Managed RPA

Business project management RPA encompasses a wide range of practical concerns. Here are seven key takeaway points to emphasise before moving on:

• Consulting: Developing a dedicated strategy that aligns with the goals of the company in question.
• Adoption: The implementation and integration of RPA services with a particular emphasis upon integration with existing and/or legacy systems.
• Optimisation: Appreciating the ways in which RPA services can be potentially modified in order to provide quantifiable results.
• Ongoing support and maintenance in direct relation to the needs of the business in question. Examples can include (but may not be limited to) technical assistance, on-site troubleshooting and even the use of automated RPA “bots”.
• Analytics: Monitoring solutions that can identify possible issues so that they can be rectified before evolving into more serious problems that might impact overall throughput.
• Compliance concerns: It is always important to ensure that the approach in question adheres to relevant guidelines (such as GDPR standards). This also involves addressing any potential security issues.
• Change management: Ensuring that employees and relevant stakeholders are kept “in the loop”. This is particularly relevant when making the transition into a more automated (and potentially unfamiliar) workflow.

It should now be clear to see that overall business process management and RPA solutions share a number of features in common. How will this strategy benefit your enterprise from a long-term perspective?